Refund policy
Our valued customers,
We work endlessly and with great pleasure for you, and we feel the same excitement while sending your eagerly awaited orders. Thank you for supporting us in our extraordinary days. We hope you enjoy using every product you purchase from Bonvagon.com. However, if you change your mind or if you are not satisfied, you can use your right to withdraw within 14 days from the date of delivery of the order and up to 30 days to define a gift card.
Exercise of the right to return:
a) The invoice of the product delivered to the BUYER (if the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it).
Order returns whose invoices are issued on behalf of institutions will not be completed unless the RETURN INVOICE is issued)
b) There should be information about the signed return reason on the invoice,
c) The products to be returned must be delivered complete and undamaged, in resalable condition, together with the box, packaging and standard accessories, if any. For the health of all of us, no exchange or return is accepted for mask products.
D) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notice and to return the goods within 20 days.
to) If there is a decrease in the value of the good or the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault.
For detailed information, please check our Distance Sales Contract.
f) The product prepared in this wayBonvagon Product Return and Exchange PageThe return process can be initiated by giving information via.